IT SERVICE MANAGEMENT OBJECTIVES
As a result of the implementation of the program, you will be able to solve such problems as:
- building transparent and manageable processes for the provision of IT services that support effective interaction with the customer and service users, as well as a quick response to changing needs;
- improving the quality of IT services and the company's competitiveness in the market;
- the most efficient use of IT investments and increase the speed of their return;
- organization of the work of the IT service, allowing the most efficient management of resources, tasks and, accordingly, increase the satisfaction of IT employees;
- substantiation of the cost of services and price management.
WHAT IS THE IT CAPACITY MANAGEMENT SERVICE INCLUDED?
- Performance management. All components of the IT infrastructure are measured, monitored, and tuned for their performance.
- Determination of the necessary resources for the operation of the application. The hardware or network bandwidth defines the power needed to support new or modified applications under the predicted workload.
- Modeling. Analytical or simulation models are used to determine the capacity required to run applications. Developing the best solution based on the analysis of numerous scenarios and answers to the question “what if?”.
- Capacity planning. Analysis of current statistics based on scenarios and forecasts for the future operation of the IT infrastructure and resources required to meet the projected demand for IT services.
We use solutions such as VMware vReaize Hyperic for monitoring and analyzing applications and their correlation with infrastructure events, VMware vRealize Operations as a centralized tool for analyzing and collecting all the necessary metrics for various types of devices (virtual infrastructure components, storage systems, databases) , and cloud platforms (OpenStack, vCloud, vRealize Automation, Amazon, Hyper-V). If you need a centralized toolkit for monitoring and analysis of utilization, reporting only for virtual providers (VMware, OpenStack, RedHat CloudForms), then we offer the ManageIQ solution.
VOOPLEE engineers will customize any application software to the specifics of your company. The service includes:
- training users to interact with automation systems;
- assistance in mastering the techniques for performing process procedures;
- final debugging of software.
We will provide:
- compliance of the acquired capacities with the actual needs of the business;
- compliance of current capacities with the company's development plans;
- efficiency of available resources;
- timely information about the need for additional resources;
- technical support and outsourcing;
- user training in IT service capacity management automation systems.
Our specialists offer you to use the IT consulting service in any city and around the world. We are ready to conduct a qualified assessment of your organization's IT infrastructure, assist in the formation of an IT development strategy and tactics that will best meet the needs of your business, and implement it in a quality manner.
CONSULTING. INFRASTRUCTURE OPTIMIZATION
COMPLEX OF WORKS ON THE SERVICE "CONSULTING. OPTIMIZATION OF INFRASTRUCTURE" INCLUDES:
- revision and improvement of the efficiency of IT infrastructure management processes (in accordance with ITIL);
- checking the technical structure of IT for compliance with business requirements;
- automation of IT service management;
- preparation of recommendations for improving the IT infrastructure, and their implementation;
- creation of the organization's IT infrastructure architecture;
- trainings, including in our own certified Training Center.
Independent infrastructure analysis and consulting for the optimization of IT systems, Data Processing Centers (DPCs) and user workplace infrastructure will help to effectively plan the development of IT infrastructure and prioritize the implementation of IT projects.
IT AUDIT
Modern business is dynamically and actively developing. The company's management identifies new growth points, defines new goals and objectives in the development and support of business, and information technology more and more permeates the business processes of companies. New technologies are ready not only to support and optimize business processes of companies, but also to bring new ideas to business, give an additional impetus to development and create competitive advantages.
To create synergy between business and IT, an IT strategy is formed and constantly updated.
At the heart of an effective IT strategy is always an IT audit. It allows you to assess the state of the infrastructure and the level of availability of IT services, assess the business and IT processes of the company and their continuity, the competencies of IT employees, the project office and the efficiency of all information systems.
IT audit (IT analysis) is an opportunity to get an objective assessment of your company's IT management system, understand how IT infrastructure, information systems and IT services should develop, as well as determine points and methods for the most effective application.
IT AUDIT: WHAT IT WILL SHOW AND WHAT DECISIONS IT WILL HELP TO MAKE
- will show how fully and efficiently the information support of key business processes of your company is carried out;
- will show the possibility and benefits of applying new technologies and approaches of the modern digital world (such as business digitalization, migration to cloud and hybrid environments, business process automation);
- show how IT assets and IT resources can provide additional quality business opportunities;
- tell you how IT transformation can optimize value chains for both the entire business and the IT department in particular;
- evaluates the need to implement IT management methodologies, IT services, applications and integration environment in order to obtain the maximum return and benefit from them;
- show how to ensure business continuity, which solutions can be used to analyze the functioning of the network and IT infrastructure, business applications, identify problems in any IT application or service, determine the availability and performance of software transactions, predict the negative impact on the end user;
- will help you decide how to maximize the use of the company's existing IT capabilities and, thereby, minimize costs when implementing large-scale changes;
- find out how much the company invests in the IT department, IT infrastructure, information systems and services, and whether it is justified;
- will help reduce the cost of maintaining and owning information systems;
- will highlight the risks in the field of information security and suggest how to eliminate or minimize them;
- will help assess the compliance of your IT with the best world practices and reference models used by our major customers around the world.